MBC as a Service
Is your organization too small for a dedicated IT resource?
Don’t want the fixed cost of a dedicated IT resource?
Do you have one IT consultant/service provider for PCs, another for your printers, one for your software and another for your networking?
Do you have to wait too long for your IT consultant to solve your problems?
If you answered yes to any of these questions, you are not alone. Most small and medium businesses and professional services offices face these same challenges daily.
Customers like you are spending too much time managing IT via your various vendors, while you want to be spending more time on growing your business and servicing your clients.
MBC as a Service is a complete end to end solution for small and medium businesses that provides a fixed monthly cost to cover all of your standard IT needs including:
Desktop/Laptop Support including management of updates, patches and firmware
Hosted email (Office 365 and Gmail) Support
Printer and MFP preventative maintenance and support
Support with switches, routers and networking
Active Directory support and maintenance
User support including folder management and printer access management
User needs analysis and matching of requirements with solutions
MBC as a Service works stand alone or in conjunction with our PC as a Service and our Managed Print Solutions
Service Level Agreement:
MBC offers a variety of SLAs for MBC as a Service for the ad-hoc or unscheduled services which can be chosen based on your business needs and requirements. These include:
Two (2) Hour Response
Four (4) Hour Response
Same Day Response
Next Business Day Response
Why MBC as a Service:
Single point of contact – no calling one person for PCs and Laptops, another for Printers, another for email and even another for networking and files access
Access to a team of experts – with MBC as a Service you get MBC – the entire team – made of up persons specialized in all the areas that we cover – all included in your monthly price
Access to a team of experts and adherence to an SLA – no more waiting for you IT consultant to come on their time and when they are available – with MBC as a Service there is an entire team of resources available to you to ensure that your SLA is achieved so that you can focus on your business
One predictable cost per month – Since MBC as a Service includes all of your standard IT needs there is complete predictability to your monthly IT expense. No more guessing what all the different consultants are going to charge you